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HELP

Popular Topics

  • How do the time slots offered by hotels work?
  • How can I find my booking number?
  • What is your cancellation policy?
  • How to cancel my booking?
  • Amend my booking (Date & information)
  • Why does the hotel I want to book require a credit card payment?
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My booking

  • What is included in the price?
  • What does the percentage next to the price mean?
  • How do I know if my reservation is confirmed?
  • What is the purpose of the text message sent when booking?
  • Do I need to bring a booking confirmation to the hotel?
  • I was charged while the hotel refused my booking request.
See all 9 articles

Privacy

  • Privacy Policy
  • Deactivate a customer account
  • How to unsubscribe from our newsletter?

Conditions

  • What is the customer account for?
  • ID requirements
  • Security Deposit
  • Upon check-in, what are my payment options for the room?
  • Maximum room occupancy

Specific requests

  • I am a travel agency or company
  • Is it possible to book a dayuse for a photo shoot?
  • How do I know if the hotel has parking?

Experience

  • Customer complaints
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